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The BenQ SH960 is considered a Business Projector Business projectors may only be returned, repaired or replaced due to defect through the manufacturer directly, as per the manufacturer’s policies.
DOA BenQ Business Projectors Should you experience problems with any items you’ve ordered from Visual Apex, please contact our Customer Service Team for troubleshooting 206.855.1094. Please note that if your product is determined to be defective on arrival (DOA) or Defective units. The products will be returned directly to the manufacturer for repair or replacement. See the Defective Product (DOA) section in Customer Support.