I purchased the epson 8100R projector and Visual Apex 120" motorized screen at the end of May, almopst 3 months ago. I had questions on the screen and they were helpful with the questions and aided in my final decision on the screen. I was impressed with the Customer Service as they followed up while my order was in transit, shortly after it arrived and then again one month later at the end of June to assure everything was as expected. I have had this system for almost three months and am very impressed as we use it for watching movies and PS3 games. It was impressive to see follow-up and Customer Service during and after delivery, first time I have ever seen this ordering on-line. Great Job!