Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
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Great screen + projector package!
Great experience with Visual Apex. This was my first projector and I took my time researching prices and where to order. I was very pleased with the combo package I purchased (Panasonic PT-AR100U and a 120" Visual Apex screen and accessories). The price was competitive, shipping was very fast and I had my order within 3 days or so.
I had been considering higher priced screens but am very pleasantly surprised by the Visual Apex 120" screen. Assembly was relatively painless and the image quality on the screen is fantastic.
Follow-up customer service has been stellar. Visual Apex has contacted me on several occasions to follow up and make sure that I got everything in my order, that everything was working well and to see if I had any further questions on operation of the equipment. I've been very impressed with their commitment to customer service, even after they have made the sale.
Highly recommend Visual Apex.
good technical evaluation and match.
good pricing and customer service.
I would recommend Visual Apex for your AV needs!!!
Will order from Visual Apex again!
Very fast shipping, packaging was perfect. I will order from them in the future.
I ordered my Panasonic AE8000u from Visual Apex, and the experience was outstanding.
The PJ arrived quickly and safely. And not only that, Visual Apex followed up with an email and a phone call to make sure everything went smoothly with the purchase, and to ask if I had any issues with the unit itself.
You cannot go wrong with VA. I will be returning there for all my home theater needs.
Very happy with the purchase and Visual Apex.
Panasonic PT-AE8000U and a new Vapex 106" tensioned electric screen. Everything went as well as should be expected. Equipment is installed and working perfectly. Very happy with the purchase and vendor.
Great product, fast shipping and good price.
I purchased the Epson 3010 projector package with the fixed 92" screen. Great product, fast shipping and good price. Couldn't ask for more.
I have ordered a 8700ub-r projector from them, since they were the only ones carrying it that I could find. The price was also attractive.
I am from Canada and they accepted my Canadian credit card with a Canadian billing address, but their shipping is in the US only. I had to order by phone since their checkout webpage does not allow for a Canadian billing address, but Karl on the phone was helpful and we got the order done without a hitch.
I had some credit card issues (Visa made a mistake when adding a secondary shipping US address to my account) which meant the transaction failed when Visual Apex tried to confirm it. The sales department contacted me and we resolved this problem after two iterations of Visa screwing up. I got to talk to a real human at Visual Apex that could actually pick up a phone and call Visa to confirm my address, which some checkout systems of larger companies do not allow (I'm looking at you newegg.com).
From the moment of contact with Sales Rep to receiving the Mitsubishi XD600U DLP Projector that I purchased, this Company is by far one of the best I have dealt with. They ensured my needs were met and customer service was high priority.
Will buy from VA again!
I first ordered this product from another vendor. They charged my card and I was told to watch for shipping information. A few days later, with no confirmation, I see that they put a credit back on my card. I assumed it was out of stock. I ordered from Visual Apex and everything went like clockwork. The day my order arrived, I noticed that the first company had hit my card again for the purchase, this time with an additional $300.00 charge. I got it fixed. I'm very happy with the service from Visual Apex and will certainly use them again.
We went to our local American store and the salesman referred us to the Epson Home Theatre projector on the site. www.visualapex.com. We love it the product has wonderful picture.