Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
Wow... Went to best buy first for the 5020ub but it seemed all the employees were just way to busy talking to each other to help me. Even after I asked if they had it in stock they showed no interest in my huge purchase.
I went home and ordered from visual apex and WOW great price free shipping and great customer service.. This is the only place I will go for my future projector needs.. I also used projector central for all my research in choosing a projector...
Look no futher than Visual Apex!
Phone answered by knowledgeable person. Transferred to a tech who new the projector I was inquiring about. I felt very comfortable dealing and purchasing with this company and would certainly give them a score of 10+ on followup after the sale. By the way they did have the best price on the product I was shopping for look no further.
...by:Robert Laps, FL
I decided to buy an Epson 8700 projector based upon a number of reviews, but by the time I was ready to purchase one the model had been discontinued. I spent quite a while looking for secondary sources. I did not want to buy a used one because of the uncertainty concerning their history and condition, but I found several sites offering "refurbished" Epson projectors. I soon discovered, however, that "refurbished" did not necessarily mean refurbished by Epson; upon reading the fine print of some of the sites offering "refurbished" Epson projectors, I discovered that several were refurbished by a company other than Epson or were simply cleaned up by the reseller. Also, while some claimed to have replaced the projector lamp with a new one, on further inquiry the lamp turned out to be manufactured by another company of apparently uncertain reputation.
After deciding to purchase the projector from a company dealing in genuine Epson-refurbished projectors with new Epson lamps, I selected Visual Apex l because of its low price and seemingly good reputation. I placed the order, and Visual Apex had the projector shipped to me by Epson directly from an Epson warehouse.
It was a couple of weeks after receiving projector that I was able to get time to set it up. I was very disappointed to find that the lenses were badly out of alignment -- not by a couple of pixels but by about half an inch over a 10 foot projection. I telephoned Visual Apex and spoke with their customer relations representatives about the problem. They were surprised, but very sympathetic and helpful, giving me an authorization number to have the projector returned (without cost to me) by Federal express to the Epson facility, and told me they would have a replacement sent by Epson immediately without waiting for the first to be returned. Within an hour or so I received an e-mail from Epson notifying me that the new projector was on it's way and setting forth the tracking information. Unfortunately, I noticed that the model number listed by Epson in the notice was one digit off. I again telephoned Visual Apex and described the new problem. Within a couple of hours I received a call back from another Visual Apex representative, who said that she had turned around the package in mid-shipment so I would not be bothered with its arrival, that she had spoken to the responsible Epson representative, and that a proper replacement would be en route promptly.
The replacement unit arrived within a couple of days. It proved to be perfect -- the alignment was not even one pixel off at a 10 foot projection.
I am particularly pleased not only by the quality of the projected image produced by the projector but by the unusually competent assistance accorded by the Visual Apex representatives, Alice and Jocelyn, when problems - not of Visual Apex's making - arose.
Customer service after the sale!
Canít say enough about the good service received from the folks at Visual Apex
This unit came with free 2day shipping free ceiling mount and free Disney Wow blu ray dvd for setup
I received email confirmation order numbers same day along with tracking numbers and they have been in touch me after reciept to make sure everything ok. What a concept! customer service after the sale.
...by:Al B, IL
Great company to work with!
Visual Apex is a great company to deal with. Best prices around and the customer service is excellent. I was kept informed about my order from start to finish. I had a small issue with the product and they took care of it ASAP. FYI, the visual apex branded screens are awesome!! As good as Da-Lite and others. I will be purchasing in the future from Visual Apex.
We purchased a Christie LX605 and a short throw optional lens from Visual Apex. I worked exclusively with Jim Jacobson who was very attentive to my questions and concerns. He actually read the emails and unlike polititions answered the questions rather responding with a sells pitch. The projector worked great and the display is bright and extremely criap. The only thing that had me worried was the manual said the remote had an effective range of six feet which would be totally unacceptable. In reality it works well at 55 feet and probably further. If the need arises to purchase another projector Visual Apex will be the first and only place I contact.
...by:robert garrett, KY