Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
Great people, highly recommended.
I first discovered Visual Apex seven years ago, when researching online my first home theater projector to purchase. Because of excellent--but not excessive--email marketing, Visual Apex maintained top-of-mind awareness, so I kept the vendor high on my list when looking for a replacement home theater projector. Their pricing is excellent, and they are an authorized reseller for major brands like Panasonic. It turns out that there are plenty of stories of people who could not get hundreds of dollars of rebates because they purchased from better known online vendors that were not authorized resellers, so this is more important than you may think. The projector and mounting hardware that I ordered arrived on time and in perfect, new condition. I received a follow up customer service email, just to confirm that I was satisfied, bearing a real person's name and email address. I also received a complimentary dust cover in a separate shipment a couple of weeks later, which was unexpected. Since I have my projector ceiling mounted, I won't even use the item, but it contributes to an overall first class experience that typifies this particular vendor, setting it apart from the typical online trade-off of price versus personal service.
Great people, highly recommended.
My company was in the market for a medium format (10-12') diagonal projector/screen combo during a remodeling project. I found Visual Apex through the internet and was intrigued by the concept of an all-in-one purchase that included projector/screen/controls/remotes - everything but cabling. I called to ask a few questions which were answered by a real person with real knowledge. The equipment arrived on time and appropriately packaged. Several months later I got around to installing the equipment and my installer had a few questions. Once again, the technical group at Visual Apex had the answers. I am very happy with my purchase from Visual Apex and highly recommend them to anyone in the market.
Highly recommend Visual Apex!
Charlotte, my salesperson, was very friendly and helpful in getting me the best possible deal on an Epson projector. Shipping and followup to keep me posted on the status of my order were all very timely and efficient. Most of all I appreciated the fact that I was obviously dealing with people who really wanted to please me with their excellent service. I have already recommended Visual Apex to a friend and he is planning to use them for his projector.
Simply AMAZING customer service. After I placed my order they emailed me to ask if I had any questions, then they emailed me to let me know my order would ship, then they called me to let me know it shipped and to ask if I had any questions. About a week or so after the projector was delivered they emailed me again just to check up on me and see if I needed anything else.
Next time I need anything projector wise, I'll be going straight back to Visual Apex!
Ordered refurbished Epson projector for a great price. It arrived quickly. Machine works great - no problems at all. A set up DVD and dust cover were included as bonus items.
This seller had a good selection of refurbished projectors for the most competitive price I could find on the web.
Exceelent customer service.
Visual Apex gave me excellent customer service and helped me find the right product to fit my needs! They were very friendly, attentive, and knowledgeable. They worked with the supplier to get me a demo unit of the product so that I would be sure it suited my needs. And they ended up saving me nearly $1700 from the best pricing I was able to find elsewhere. I will use Visual Apex before I go to anyone else.
I am totally pleased with purchasing my projector, an Epson 5020, through Visual Apex. I had heard about their great customer service from an online chat board, and so I gave them a call when it came time to buy. Their sales representative was extremely knowledgeable, helpful and friendly on the phone in answering my questions. I really felt comfortable dealing with a firm that offered such professional, personalized advice and assistance......rather than that customarily available and offered through a retail giant. Ordering the unit ( which was priced fairly and competitively based on my online research comparing other resellers ) was a snap. I received very complete shipping / tracking information by email right after making the purchase. Shipping was prompt and arrival was in a timely fashion. I even received friendly follow-up contact from Visual Apex after the package arrived. I could not be happier with their total sales and service package. I would wholeheartedly recommend them.
Awesome experience with Visual Apex!
Awesome experience with Visual Apex! Love my product too. Timely delivery. They also followed up and are concerned that I am happy. Love them!
Very pleased with Visual Apex
I am pleased with the order process, delivery, the product, and the follow-up.
Highly recommend Visual Apex!
I looked around at various resellers but always ended up at Visual Apex. Their bundle with their fixed frame screen was just too good of a deal. Individually the projector could be found cheaper at other retailers, but the screen/mount/projector package to me was an easy choice. I'm a newbie to the projector scene and having all of the parts come in one package was the way to go.
While the projector shipped in the retail box (not in a enclosed nondescript box) it arrived fine as a signature was required. The screen seems to be a high quality screen with deep black velvet-like metal border with a black-backed white screen. (Perfect if you need to overscan your image slightly as it will not show up on the border) The ceiling mount is handy if I want to ceiling mount in the future. The 35ft hdmi cable is an awesome pack in. Finally, the WOW disc that they give you is also really helpful for optimizing your system. I learned a lot just by going through the steps on what to look for when setting up a system properly.
I am very satisfied with Visual Apex and would order from them again.
While visual apex did ask that I consider writing this review. I want to stress that this doesn't change my opinion of my purchase with them. I recommend doing so if you're in the market for an excellent projector package!