Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
Visual Apex has always offered competitive prices for projectors. I have visited their website many times over the past several years as I've contemplated upgrading my old projector. I was glad to find a really great deal on a refurbished Epson 8700UB projector. To make sure I was thoroughly comfortable with purchasing a refurbished unit, I called and spoke to one of their sales team and was very pleased with how friendly and helpful he was. While he couldn't guarantee that my unit would look brand new, he did tell me that those he had seen in fact did. He told me that the unit would be covered by a full manufacturer's warranty, and that I would not be making a mistake if I purchased it. I completed my purchase online a short time later, and was very happy that I could use my Amazon account to complete the transaction (one of their financial services similar to PayPal). The projector was sent via second day delivery by FedEx, and I was pleased that they made sure that I signed for it. It was packaged very carefully and did indeed look brand new. I received a follow up email from them to make sure that everything was done to my satisfaction. I'm very happy with the projector and have nothing but good things to say about my experience with Visual Apex. They impress me as a highly professional company committed to providing value and customer service. They are very easy to work with and have exceeded my expectations, something that can't be said for some of their competitors I contacted during my search.
Overall very good experience with Visual Apex.
I had an overall very good experience with VisualApex and I will certainly check them out next time I am buying a projector. prices are mostly competitive: one item they offered me I bought from Amazon on a very good deal but other than that they were either almost the only vendors selling what I wanted or had a good enough price for other items.
Very good shopping experience with Visual Apex.
Very good shopping experience with Visual Apex. Fast shipping, great customer support. They follow-up on their sale to make sure the equipment arrived in good shape and ask if there's any questions or concerns on setting up the equipment. I would highly recommend purchasing from them.
Extrmely excellent service.
I bought the Epson- Home-Cinema-710HD,the equipment arrived in excellent conditions, the experience with shipping and delivery was excellent and the offer was Excellent, excellent, the cost in PR is $600.00 + 7.0% Tax, I had the economy of $100.00 dollars, is good.
I recommend Visual Apex all people, the service is Extremely Excellent.
San Juan Puerto Rico
...by:Glenda Ortiz, PA
MovieMate-62-R: I am happy with my purchase and the customer service at Visual Apex. They offer low prices on quality products while providing good customer service response and courtesy emails/calls about your purchased product. My wife and I are still celebrating our new projector. We received a free hdmi cable and visual calibration DVD. The product description and benefits described match our experience. I was nervous to buy from a lesser visible company but this purchase was hassle free, well packed and delivered quickly.
Great, prompt, courteous service. I bought a reconditioned Epson 8500 projector on good recommendation from members of the AVS Forum site, who all spoke highly of Visual Apex's site and service. The projector arrived quickly and was exactly as described. Fantastic picture, works like new - I am very happy. Great service before and after the sale, with helpful knowledgeable advice to help me choose the projector, and then a followup call to check all was good (which it was). I will be recommending them to friends!
I decided to purchase an Epson 5020UB from VisualApex and I am glad I did. Ordering and shipping was fast and easy.
What impresses me most is their after sales service. Even though I didn't have any problem setting up the new projector, VisualApex contacted me to ask if I was satisfied with the purchase and gave me a number to call should I encounter any problem. I would definitely recommend them to my families and friends!
I had been looking at a refurbished Epson 8500UB projector on the Epson website, but before I had placed my order, they raised their price by $100. So, I looked for other sellers and found Visual Apex. Their price was lower and they also had free shipping, so I placed my order. The order was shipped quickly and arrived undamaged. They also included a free 25' HDMI cable and a calibration disk, which I wasn't expecting, so I was pleasantly surprised with that. And they contacted me after the sale to see if I had any questions regarding my projector. I have been very pleased with my purchase from Visual Apex and wouldn't hesitate to recommend them to friends.
Great company and great customer service.
I have purchased two projectors from Visual Apex and they have been excellent to deal with. They ship the product fast and in great condition. Their customer service is great and willing to help with any issues or concerns.
Would definitely buy from Visual Apex again.
I ordered a Panasonic projector from Visual Apex because they had the best price. The service was fast and I had no problems with my order. I would definitely order from them again in the future.