Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
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I had a great experience purchasing from Visual Apex. I ordered an Epson 5020ub-r on a great black friday deal. The communication was excellent with several emails letting me know when to expect my item. When it did arrive I was pleasantly surprised by two pairs of 3d glasses. These were not confirmed to come with the product and, considering the price, I was very happy. The projector was in great condition and works just like a new one. A week after receiving my projector they sent a free dust cover as a bonus. Great people, highly recommended.
I brought Epson Projector 5020UB and a 92" apex screen and the entire package was a very reasonable cost. They work outstanding. I have them a theater room that measures 16' x 21'. This is a very good setup for this the projector and screen have fantastic color and clarity. Highly recommend this package. I also looked all over for this and Visual Apex had buy far the best price. Visual apex Has been very good on costumer service also. Emailed to make sure everything had made like they said. and it did.
Best Online Purchase experience EVER!!!
Best Online Purchase experience EVER!!! I bought an expensive projector and was worried that it was online. It was such a great price, I decided to take a chance. Everything arrived on time and as expected. Very well packed. I received a follow up call to ask how my experience was and told the customer service person that I couldn't find my rebate form. She emailed it to me that minute. A couple days later when I was filling out rebate form, I noticed they added a free mount to the projector purchase. When I emailed them asking if I was eligible for it, the immediately sent one out. I would highly recommend this company since it seems they put the customer even before their own profit!
Visual Apex will be the first and only place I buy
We purchased a Christie LX605 and a short throw optional lens from Visual Apex. I worked exclusively with Jim Jacobson who was very attentive to my questions and concerns. He actually read the emails and unlike polititions answered the questions rather responding with a sells pitch. The projector worked great and the display is bright and extremely criap. The only thing that had me worried was the manual said the remote had an effective range of six feet which would be totally unacceptable. In reality it works well at 55 feet and probably further. If the need arises to purchase another projector Visual Apex will be the first and only place I contact.
I would highly recommend this company.
I recently bought an Epson HD/3D projector through Visual Apex. Going into the purchase, I knew which model number I wanted, so I was primarily researching reputable vendors, pricing and lead time. The process with VA was flawless. Received my projector within 2 days, which is a great perk to ordering through them. Was very impressed with the customer service on both the front and back end. I would recommend them to anyone and use them again for future purchases.
Visual Apex has always offered competitive prices for projectors. I have visited their website many times over the past several years as I've contemplated upgrading my old projector. I was glad to find a really great deal on a refurbished Epson 8700UB projector. To make sure I was thoroughly comfortable with purchasing a refurbished unit, I called and spoke to one of their sales team and was very pleased with how friendly and helpful he was. While he couldn't guarantee that my unit would look brand new, he did tell me that those he had seen in fact did. He told me that the unit would be covered by a full manufacturer's warranty, and that I would not be making a mistake if I purchased it. I completed my purchase online a short time later, and was very happy that I could use my Amazon account to complete the transaction (one of their financial services similar to PayPal). The projector was sent via second day delivery by FedEx, and I was pleased that they made sure that I signed for it. It was packaged very carefully and did indeed look brand new. I received a follow up email from them to make sure that everything was done to my satisfaction. I'm very happy with the projector and have nothing but good things to say about my experience with Visual Apex. They impress me as a highly professional company committed to providing value and customer service. They are very easy to work with and have exceeded my expectations, something that can't be said for some of their competitors I contacted during my search.
Overall very good experience with Visual Apex.
I had an overall very good experience with VisualApex and I will certainly check them out next time I am buying a projector. prices are mostly competitive: one item they offered me I bought from Amazon on a very good deal but other than that they were either almost the only vendors selling what I wanted or had a good enough price for other items.
Extrmely excellent service.
I bought the Epson- Home-Cinema-710HD,the equipment arrived in excellent conditions, the experience with shipping and delivery was excellent and the offer was Excellent, excellent, the cost in PR is $600.00 + 7.0% Tax, I had the economy of $100.00 dollars, is good.
I recommend Visual Apex all people, the service is Extremely Excellent.
San Juan Puerto Rico
...by:Glenda Ortiz, PA
Very good shopping experience with Visual Apex.
Very good shopping experience with Visual Apex. Fast shipping, great customer support. They follow-up on their sale to make sure the equipment arrived in good shape and ask if there's any questions or concerns on setting up the equipment. I would highly recommend purchasing from them.
MovieMate-62-R: I am happy with my purchase and the customer service at Visual Apex. They offer low prices on quality products while providing good customer service response and courtesy emails/calls about your purchased product. My wife and I are still celebrating our new projector. We received a free hdmi cable and visual calibration DVD. The product description and benefits described match our experience. I was nervous to buy from a lesser visible company but this purchase was hassle free, well packed and delivered quickly.