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Privacy Policy

At Visual Apex we are committed to protecting your privacy.As part of that commitment, we have created the Privacy Policy below. Please read and familiarize yourself with this policy. By visiting our web site, visualapex.com, you are accepting the practices described herein.

  1. What types of information does Visual Apex collect?
    In order to better provide you with the numerous products and services that we offer, we collect various types of information from our visitors to enable us to provide a smooth, efficient, and customized experience while using our site. The information we collect falls into two broad categories: Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“NonPII”).

    Personally Identifiable Information is information that specifically identifies who you are. When you order a product or service, enter a contest or sweepstakes, apply for credit, send us feedback or otherwise contact us, we may collect the following PII: your name; billing address; shipping address; telephone number; e-mail address; credit card or other payment information; and/or order number. We collect PII for various purposes, including (without limitation) to help us gain comfort that we are dealing with you instead of someone posing as you, or to carry out or document a transaction or request that you make. For a few services, we may collect your PII on behalf of other merchants and share it with them. For example, your address and telephone number may be sent to a manufacturer for shipping purposes or to a third-party warranty service provider for product warranty purposes.

    Non-Personally Identifiable Information is information that does not, by itself, identify a specific individual. When you use our web site, we automatically collect certain NonPII about you, including: the name of the domain and host from which you access the Internet; your computer’s Internet address; your browser software and operating system; the access or action date and time; the Internet address of the site from which you linked to ours; and the Internet address of the site to which you link from ours. We do some of this with “cookies” or tracking mechanisms that collect this kind of information. If you do not want this to happen or want to know when it happens, set your browser to warn you or to block cookies. If you block cookies, however, you will not be able to shop on our site. We use NonPII for internal purposes such as to manage Site traffic or to administer our network.


  2. Who else collects your information when you visit our site?
    Ad Servers and Content Servers. We may use third party ad servers or content servers to serve ads or other information both on and off our site. Those ad servers or content servers may use "action tags" throughout the site to count the number of visitors who click on a banner ad or other information and to track the number of customers who continue on to make a purchase. They may also place their own "cookie" on your computer to help those ads to run. We do not provide PII to ad servers or content servers. For more information, please see the section "Use of Cookies" below.

    Image Servers. We may use a third party image serving company to serve the graphics that visitors see on our site more quickly. Image servers collect a visitor's IP address, the URLs of any graphics viewed on the site, and the date and time of the visit. Image servers do not collect, and we do not provide them with any, PII. Image servers may also use a "cookies". For more information, please see the section “Use of Cookies” below.

    Website Analysis Agents. We may use an outside service to collect NonPII on an aggregated basis so that we can improve the marketing and layout of our site. Website analysis agents may use cookies to perform their service. For more information, please see the section "Use of Cookies" below.

    Links and Banner Ads to Third-Party Sites. Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites are not covered by this Privacy Policy. These third party sites may send their own cookies to users, collect data, or solicit personal information. We cannot control this collection of information. You should contact the advertisers directly if you have any questions about their use of the information that they collect.


  3. With whom do we share your information?
    We will disclose your PII to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide warranty services, provide you with credit, and deliver promotional e-mails to you from visualapex.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

    We do not sell, trade, or rent your PII to others without your consent. Except as otherwise stated in this Privacy Policy, visualapex.com does not disclose its customers' PII to other merchants without consent. We may provide NonPII about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any PII. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of visualapex.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

    The information collected by or for visualapex.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any PII with others, or use it for any other purpose than to help visualapex.com.

    Occasionally visualapex.com may be asked by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. We will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Visualapex.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.


  4. How can you update or correct your PII?
    We believe that you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you promptly to update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your PII will be completely removed from our backed-up databases. 


  5. How can you limit or prevent the collection, use, and distribution of your information?
    Email. We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the visualapex.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to marketing@visualapex.com. After doing so, visualapex.com users will not receive future communications or mailings unless they open a new account or enter a contest.

    Ad-servers and other Content Servers. You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you will be unable to shop on our site if you do so.


  6. What security precautions are in place to protect your information
    To most efficiently serve you, credit card transactions and order fulfillment are handled by secure servers. Only the information needed to verify and authorize your credit card or other payment information is used to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.


  7. A special note about children's privacy
    You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose PII about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed PII to us, please contact us at info@visualapex.com so that we may delete the minor's information.


  8. Use of "cookies" and "action tags".
    Cookies. When you use our site we store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to visualapex.com. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

    In addition to cookies placed on you computer by Visual Apex, you may receive cookies from third parties who contract with Visual Apex, including (without limitation): ad servers; content servers; image servers; and website analysis agents.

    Action Tags. An action tag is a method used to track responses or actions by customers who view certain advertisements or other information on our site. Action tags are images embedded in a website page that are used to collect information transparently.

    Our ad servers and content servers may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site. Without collecting any PII, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server and content server may use an action tag on our basket page, checkout page, and other pages, to keep track of the number of times that clicking on a banner ad results in a purchase. They also collect the amount of the purchase, order confirmation number, stock keeping unit number, quantity and identity of product purchased. To learn more about our current content servers' use of action tags and other data collection methods, please click here.

    Our third-party e-mail distributor may also use action tags. It may, for example, keep track of when a promotional e-mail is opened and provide visualapex.com with ongoing aggregated reports of how many customers have responded.


  9. Third party sites accessible from visualapex.com.
    Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. visualapex.com is not responsible for the policies or practices of third parties.

    Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to visualapex.com are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

    On behalf of various sponsors, visualapex.com provides sponsored links to third-party web sites. If you click on a sponsored link or banner ad, a "window" or "frame" containing a third-party's web site may appear in the foreground with the visualapex.com web site in the background. Unless you are on visualapex.com's web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site's privacy policy (if any).


  10. Contacting visualapex.com.
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact visualapex.com by sending a letter to:

    Attn: Privacy Compliance Officer
    visualapex.com
    7950 NE Day Road W., Suite B
    Bainbridge Island, WA 98110
    United States of America

    Or by sending an email to: info@visualapex.com.



  11. Privacy Policy updates
    We will occasionally update this Privacy Statement to reflect changes in our services and customer feedback. If visualapex.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This Privacy Policy was last updated on April 1, 2013.