LED TVs and Projectors from VisualApex
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Testimonials and Case Studies

Testimonials and Case Studies

Customer Testimonials and Reviews for Home Theater Projectors and Plasma TVs from VisualApex
Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.

Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
Visual Apex Business Testimonials Visual Apex Home Theater Testimonials Visual Apex Testimonials from Projector Central Visual Apex Testimonials from Reseller Ratings
 
Rating: Look no futher than Visual Apex! 3/13/2013
Phone answered by knowledgeable person. Transferred to a tech who new the projector I was inquiring about. I felt very comfortable dealing and purchasing with this company and would certainly give them a score of 10+ on followup after the sale. By the way they did have the best price on the product I was shopping for look no further. ...by:Robert Laps, FL
 
 
Rating: Great product, great service! 2/14/2013

EPSON Home-Cinema-8700 Projector
I decided to buy an Epson 8700 projector based upon a number of reviews, but by the time I was ready to purchase one the model had been discontinued. I spent quite a while looking for secondary sources. I did not want to buy a used one because of the uncertainty concerning their history and condition, but I found several sites offering "refurbished" Epson projectors. I soon discovered, however, that "refurbished" did not necessarily mean refurbished by Epson; upon reading the fine print of some of the sites offering "refurbished" Epson projectors, I discovered that several were refurbished by a company other than Epson or were simply cleaned up by the reseller. Also, while some claimed to have replaced the projector lamp with a new one, on further inquiry the lamp turned out to be manufactured by another company of apparently uncertain reputation.

After deciding to purchase the projector from a company dealing in genuine Epson-refurbished projectors with new Epson lamps, I selected Visual Apex l because of its low price and seemingly good reputation. I placed the order, and Visual Apex had the projector shipped to me by Epson directly from an Epson warehouse.

It was a couple of weeks after receiving projector that I was able to get time to set it up. I was very disappointed to find that the lenses were badly out of alignment -- not by a couple of pixels but by about half an inch over a 10 foot projection. I telephoned Visual Apex and spoke with their customer relations representatives about the problem. They were surprised, but very sympathetic and helpful, giving me an authorization number to have the projector returned (without cost to me) by Federal express to the Epson facility, and told me they would have a replacement sent by Epson immediately without waiting for the first to be returned. Within an hour or so I received an e-mail from Epson notifying me that the new projector was on it's way and setting forth the tracking information. Unfortunately, I noticed that the model number listed by Epson in the notice was one digit off. I again telephoned Visual Apex and described the new problem. Within a couple of hours I received a call back from another Visual Apex representative, who said that she had turned around the package in mid-shipment so I would not be bothered with its arrival, that she had spoken to the responsible Epson representative, and that a proper replacement would be en route promptly.

The replacement unit arrived within a couple of days. It proved to be perfect -- the alignment was not even one pixel off at a 10 foot projection.

I am particularly pleased not only by the quality of the projected image produced by the projector but by the unusually competent assistance accorded by the Visual Apex representatives, Alice and Jocelyn, when problems - not of Visual Apex's making - arose. ...by:RLG, CA
 
 
Rating: Customer service after the sale! 2/12/2013
Can’t say enough about the good service received from the folks at Visual Apex This unit came with free 2day shipping free ceiling mount and free Disney Wow blu ray dvd for setup

I received email confirmation order numbers same day along with tracking numbers and they have been in touch me after reciept to make sure everything ok. What a concept! customer service after the sale. ...by:Al B, IL
 
 
Rating: Great company to work with! 2/7/2013
Visual Apex is a great company to deal with. Best prices around and the customer service is excellent. I was kept informed about my order from start to finish. I had a small issue with the product and they took care of it ASAP. FYI, the visual apex branded screens are awesome!! As good as Da-Lite and others. I will be purchasing in the future from Visual Apex. ...by:amitsanghi1, CA
 
 
Rating: Visual Apex is my first choice. 1/17/2013

Christie LX605 Projector
We purchased a Christie LX605 and a short throw optional lens from Visual Apex. I worked exclusively with Jim Jacobson who was very attentive to my questions and concerns. He actually read the emails and unlike polititions answered the questions rather responding with a sells pitch. The projector worked great and the display is bright and extremely criap. The only thing that had me worried was the manual said the remote had an effective range of six feet which would be totally unacceptable. In reality it works well at 55 feet and probably further. If the need arises to purchase another projector Visual Apex will be the first and only place I contact. ...by:robert garrett, KY
 
 
Rating: Thanks Visual Apex! 11/16/2012

Panasonic PT-AE8000U Projector
I purchased a Panasonic PT-AE8000 on 11/9/2012 from VisualApex. I received confirmation that the order was received almost immediately. Within a day or two, I had still not received a shipping/tracking notificaiton, so I called about it. They answered the phone quickly and told me it had been shipped, but the e-mail notification must have been lost. The projector arrived within 3-4 days of ordering with the standard shipping, and everything looks great! ...by:Peter, GA
 
 
Rating: Great customer support! 11/14/2012
I recently purchased a video wall system for my company, consisting of four NEC 55 inch borderless LCD screens, and a Peerless portable wall cart. The customer service that Visual Apex provided was, bar none, the best I have ever experienced with any company, anywhere, online or bricks and mortar. From my initial inquiry online, through many queries regarding models, specs and possibilities, to the final purchase and delivery, their staff was helpful, knowledgeable, prompt, and courteous. I look forward to working with Visual Apex the next time I require new video hardware. ...by:Kelly, NC
 
 
Rating: Great service and prices. 11/14/2012
I have purchased two projectors from Visual Apex. Both buying experiences went well. Shipping was quick. They seem genuinely concerned about my satisfaction. Their prices are competitive. ...by:BT, OK
 
 
Rating: I look forward to doing business with VA again. 11/14/2012
I recently purchased a video wall system for my company, consisting of four NEC 55 inch borderless LCD screens, and a Peerless portable wall cart. The customer service that Visual Apex provided was, bar none, the best I have ever experienced with any company, anywhere, online or bricks and mortar. From my initial inquiry online, through many queries regarding models, specs and possibilities, to the final purchase and delivery, their staff was helpful, knowledgeable, prompt, and courteous. I look forward to working with Visual Apex the next time I require new video hardware. ...by:Kelly, NC
 
 
Rating: Great prices and service. 11/14/2012
I have purchased two projectors from Visual Apex. Both buying experiences went well. Shipping was quick. They seem genuinely concerned about my satisfaction. Their prices are competitive. ...by:BT, OK
 
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