Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read on for customer testimonials and reviews to see what people are saying about us.
4.91/5.00 (1,805 reviews since Oct 2004) [view all]
Couldn't be happier!
Wanted a few questions answered before I purchased my EH501 Projector. Talked to Carl who was very professional and took the time to answer all my questions. I made the purchase, product shipped when they said it would and arrived in great condition. Couldn't be happier with my purchase.
Been shopping at VA.com for 5 years!
I first used Visual Apex about 5 years ago. I have been using them ever since. I purchased a few projectors, screens and accessories for personal and business.
I called them a few times with tech questions and they have gotten back to me in a timely manner.
Highly recommend looking at what they have to offer.
I bought a refurbished Epson 3020 with a screen from Visual Apex and couldn't be more pleased. The projector looks and functions as well as I would expect a new one to and it required minimal calibration. The projector package with screen, mount, and other items worked together flawlessly. I highly recommend them
Totally positive experience. Purchased an Epson 5020 refurbished projector package. Everything was delivered as advertised. Customer support before and after the purchase was good in that they were able to answer technical questions on their products. I would recommend this site to friends, and shop here again in the future.
Excellent value, customer support, and follow up.
Excellent value, customer support, and follow up. Item was backordered and delivered as promised.
had a great experience and really appreciate the support in pre sales to go through the countless options and tech specs. It made the evaluation and selection process much easier. without their support i would have spend many days of time to narrow down to the right make and model for my needs. I appreciate their personal service and willingness to spend the time to get it right. return policy also made the purchase process more risk free.
I found Visual Apex while browsing for a 1080P projector with lens shift. It had the best deal for an Epson 8345. Shipping was prompt and the projector works fine. I've put Visual Apex in my Favorites and would definitely look for their offers again.
I am a repeat customer of Visual Apex. My original purchase was an Epson Powerlite Home Cinema 8500UB projector 4 years ago. My most recent purchase was the much upgraded projector, the Epson Powerlite Home Cinema 5030UB projector. The projector arrived within 5 days in an undamaged box and thus began my tremendous experience with it.
Prior ordering the projector, I completed weeks of review on the product on the Internet. Once I decided that the projector was the right one for me, I opted to use Visual Apex again for my purchase because of its excellent customer service, ease of navigating its website and my past experience with the company.
Exceptional customer service
I just happened to click on the visual apex link while reading a review of the projector I had decided on for my 1st Home Theatre project at a popular review site. I had done my research and knew what I wanted and was impressed with the pricing. What blew me away was the customer service, product knowledge and insight I found.
It didn't end there either, after the sale I was called by a rep to be certain everything was good with my purchase and then a week later I received a nice dust cover and sticker with a letter thanking me for my business.
In this day and age of pumping your own gas, bagging your own groceries and non existent customer service it's rare to find exceptional product knowledge coupled with pre and post sale customer service and support.