Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
I found Visual Apex while browsing for a 1080P projector with lens shift. It had the best deal for an Epson 8345. Shipping was prompt and the projector works fine. I've put Visual Apex in my Favorites and would definitely look for their offers again.
I am a repeat customer of Visual Apex. My original purchase was an Epson Powerlite Home Cinema 8500UB projector 4 years ago. My most recent purchase was the much upgraded projector, the Epson Powerlite Home Cinema 5030UB projector. The projector arrived within 5 days in an undamaged box and thus began my tremendous experience with it.
Prior ordering the projector, I completed weeks of review on the product on the Internet. Once I decided that the projector was the right one for me, I opted to use Visual Apex again for my purchase because of its excellent customer service, ease of navigating its website and my past experience with the company.
Exceptional customer service
I just happened to click on the visual apex link while reading a review of the projector I had decided on for my 1st Home Theatre project at a popular review site. I had done my research and knew what I wanted and was impressed with the pricing. What blew me away was the customer service, product knowledge and insight I found.
It didn't end there either, after the sale I was called by a rep to be certain everything was good with my purchase and then a week later I received a nice dust cover and sticker with a letter thanking me for my business.
In this day and age of pumping your own gas, bagging your own groceries and non existent customer service it's rare to find exceptional product knowledge coupled with pre and post sale customer service and support.
Exceptional customer service!
Excellent customer service and communication. They provided timely order updates and prompt shipping for a great priced product. I would definitely order from them again and would recommend to others.
I was upgrading my (2002) Epson projector & while searching online, came upon Visual Apex web page, so glad that I did, I got a low price on Epson 3020 projector, bought it, great customer service follow up afterwards, projector is super right out of the box, no adjustments were needed, & I highly recommend Visual Apex to anyone-GG
...by:G Green, TX
Refreshing customer service approach!
I just purchased an Epson 8350 refurb.
I've purchased two projectors from Visual Apex. I was pleased that during this recent purchase they were just has helpful and responsive as they were 7 or 8 years ago. They really break the barriers of typical online purchasing and add a personal touch. It's very refreshing and instills confidence...especially when you are buying relatively expensive products.
Visual Apex is a great company to deal with. Best prices around and the customer service is excellent. I was kept informed about my order from start to finish. I had a small issue with the product and they took care of it ASAP. FYI, the visual apex branded screens are awesome!! As good as Da-Lite and others. I will be purchasing in the future from Visual Apex. I purchased an Epson Powerlite 2030.
...by:Amit Sanghi, SC
I purchased the Epson 2030 and this is an amazing projector. The visual apex screen paired with this projector exceeded my expectations of a quality theater experience and the customer service is fantastic.
This was my first purchase from Visual Apex. I was in the market for an Epson 2030. Visual Apex had a great price and the extra offerings (universal ceiling mount, dust cover, and $125 Visa cash card) provided an excellent value. Their website was easy to navigate, placing the order was easy and the delivery date was two business days as promised (considering this was two days before Christmas it was very important). Overall a great experience.