Customer satisfaction before, during and after the sale is our top priority, so knowing that thousands of customers give us a 5-star review and that we're top-rated by the online opinion portals is a great source of pride.
Want to find out more? Read customer testimonials and reviews and see what they are saying about us.
Visual Apex gave EXEMPLARY customer service.
First the technical aspects: the projector we ordered was just as advertised and arrived in perfect condition. The shipping was great and on time. Visual Apex offered a superior site for me to research and learn about projectors and what we needed for our specific office. The ability to compare and contrast different projectors in a user friendly environment was a big highlight of VA. In this digital age, a user friendly comparison should be a component on every website, but this is not the case. VA's website design is the best for learning about projectors in general and for your needs specifically.
On the personal side - yep, that's right, I said personal side. Visual Apex gave EXEMPLARY customer service throughout this entire process. I rec'd timely emails confirming my purchase, shipping info, etc. Then a follow-up email asking for feedback on how they could better their services, followed by a phone call asking if my entire experience was a pleasant one. I'm a businessperson who doesn't like to be hounded, but GREATLY values good customer service. VA's communication style was informative without being pushy or too demanding of my time/energy. I will shop with VA again in the future and would encourage others who value good customer service to do the same. Our purchasing decisions do drive the market...so buy from a company that operates as we all wish they would.
That's all folks, back to work. -Zoe
Great company to work with!
Great selection, competitive prices, fast and reliable shipping and fantastic customer service!
I was shopping for an Epson 8350 projector following a recent annual home entertainment trade show, in which Epson had announced some new products with modest improvements and higher prices, but they had left this popular, value-oriented projector unchanged in their line-up.
The new models weren’t available yet from Epson, outdated ones were immediately less appealing, and the venerable 8350 was … also out of stock on the Epson site (Damn!). My local electronics retailer didn’t have it either, because they’re geared to sell more conventional HDTVs.
That’s when I discovered Visual Apex.
They had the projector in stock at essentially the standard price. The order was processed quickly and a few days later the projector arrived in great shape. I wish I had also ordered the calibration Blu-ray they had on sale, because I eventually picked that up at my local retailer at a slightly higher price.
The customer satisfaction questions sent by Visual Apex as a follow-up were in an email and not an automatically generated survey with radio buttons. Responses could contain questions and, as simple as it seems, I can’t think of another company that has been that open and accessible that I’ve done business with on the web.
Sure, lower prices are out there. I didn’t want to wait for a series of, “Oh, that one’s not in stock yet” conversations that could stretch into weeks. Visual Apex gets my recommendation because they delivered exactly the efficient purchasing experience I was looking for - and with a human touch.
Great service, good price, & quick shipping!
Visual Apex provided the item I wanted at an outstanding price. The order arrived quickly and they actually combined to separate orders into one delivery which was nice to receive my items at the same time. Their customer service was outstanding and I appreciated the follow up contact to make sure I was satisfied.
So far my experience with Visual Apex has been a very good one.
The product, a BenQ W1070 projector, arrived quickly and I'm really enjoying it. It's obvious the customer experience is important to this company and it shows, as I've had to deal with them on the phone a couple of times since I initially entered an incorrect expiration date on my credit card. Also, I received a follow up call from them to make sure that the transaction had gone well. I woul definitely deal with them again, as their prices seem cheaper, at least what I was shopping for, and the service was great.
Great service - peace of mind!
This is the 2nd time I purchased a projector from Visual Apex. Fast (and free) delivery and quick follow-up emails by customer service showed they do care about their customers and the company's reputation. They also have the best prices for most of the home theater projectors comparing to other vendors. But what made me order from them again was their service and I'd like to buy with peace of mind.
Highly recommend Visual Apex!
Purchasing from Visual Apex was pleasurable and worth all the time and money saved. I found their prices to be amongst the best if not the best. The customer service continued throughout the entire purchase of my video projector from start to setup. Their bundle package supplied me with everything necessary to get my theater room operational. I will most certainly recommend.
Will buy from Visual Apex again
This projector came at the right time. I was looking for a great unit at a good price and found this special on one of the forums. Hopped right over and the deal was still going on. The Epson 5010 is great and the shipping was reasonable for 2 day shipping. I will be back to shop again.
One of the best online retailers I have ever used.
A great company with great prices. They provide great after sell support and make sure you are happy with the purchase. One of the best online retailers I have ever used.
Thank you Visual Apex
We love our Portable Projector we purchased from Visual Apex. Our projector was shipped and to us quickly. We loved being able to purchase through amazon. I found Visual Apex to have a easy and informative website. The follow up and service information is very user friendly.